Terms & Conditions of Business
We endeavour to deliver items forming part of this contract at the specified time, our obligation however, is to deliver on time providing that the materials to complete the work are available at the time the work is to be undertaken. We will keep the client informed of supply problems, or other factors which can affect delivery times.
To avoid confusion telephone orders will not be accepted. Changes to orders can only be accepted in writing. Any problems with an order must be brought to our attention within seven days of receipt of the order. Thereafter charges will be made for any corrections.
We do our best to advise customers of the suitability of fabrics whether supplied by us or not, however, we can only take responsiibility for materials which are supplied by us ONLY; covering fabric supplied by the Client is at their own risk. Shortage of covering fabric supplied by the Client is the Client's responsibility.
We reserve the right to apply a 15% surcharge for handling fabrics not supplied by us. There will be a surcharge if we are given many small pieces from which to make a product. We cannot be held responsible for fabric flaws. If we cannot cut round them you will be notified.
Carriage and Delivery charges are extra.
Where printed and woven fabrics will not pattern match accurately, we will inform you for further instructions. We reserve the right to add a surcharge to the mark-up costs where fabrics, woven or printed off-grain, require extra time to make and where fabrics and patterns behave unexpectedly.
We cannot be held responsible for the present or future behaviour of the treatment/fabric/trims, such as wearing and deterioration, stretching, shrinking, staining, cleanability, fading or damage to person or property, where the consumer has acted against the manufacturer's/retailer's instructions, i.e. washing instructions, steaming etc.
We will not be responsible for charges if you have another company make corrections - you will still be responsible for the original bill. Charges will be made for any corrections that are not our fault.
Holiday cut-off dates: Orders and fabrics must be received by 1 February for pre-Easter delivery and 1 October for pre-Christmas delivery.
Complaints will be dealt with as quickly as possible and resolution of the same will be our prime objective. Complaints, which cannot be resolved through us, may be referred to the Association of Master Upholsterers and Soft Furnishers, who will arbitrate and suggest a course of action, which is acceptable to both parties. The Association may charge a fee for this service.
Payment terms: A 25% non-refundable payment is required for us to accept an order. The balance is due in full on delivery. Interest on overdue accounts will be charged at 1.5% per month or part thereof. Prices quoted stand for three months. A payment of 25% will form an acceptance of terms and conditions above.
Additional Upholstery Terms
Any additional instructions must be confirmed in writing and a price agreed for the additional work and materials before the work can proceed. Additional work, which may not be apparent when the estimate is provided, will be advised to the client on discovery and a course of action agreed. This includes frame repairs, which are hidden by upholstery.
All old covers will be removed prior to upholstery, these covers will be discarded unless the client advises that they are to be returned, this advice must be written into the order.
All new fillings applied to furniture manufactured after 1950 will be in compliance with the Furniture and Furnishings (Fire) (Safety) Regulations 1988. All new covering fabric supplied by us will comply with the regulations with the exception of covers which contain 75% natural fibres, when it is acceptable to use an FR interliner/barrier cloth which complies with the regulations. Furniture manufactured prior to 1950 does not come within the scope of the 1988 Regulations with regard to filling or cover.
With regard to the Client's own material. When a Client supplies his/her own materials, it is their responsibility to ensure that the fabric is suitable for the purpose for which they intend to use it and that it complies with the relevant regulations in force with regard to Fire & Safety as described above.
Notice of Right to Cancel
If you wish to cancel this contract you MUST DO SO IN WRITING and deliver personally or send (which may be by electronic mail) to Maria's Traditional Upholstery confirmation that you wish to do so within 7 days from receipt of the Terms & Conditions. Any deposits paid will be refunded in full. However, please note that work will not commence until the 7 days have passed or until the Client has provided Maria's Traditional Upholstery written confirmation to proceed.
All our items on our website are subject to availability. To purchase any of the items on our website, click the 'Buy it now' button shown alongside each item which will lead you to PayPal's secure payment website. If you wish to pay by Credit or Debit card please call our Sales Office on 01462 816848 who will take payment over the phone. Upon receipt of your payment we will send you an email confirming your order, payment and advising you of the despatch date. By placing an order with Maria's Traditional Upholstery you are excepting the terms and conditions of the business as laid out below.
All prices are in pounds sterling. Delivery charges are not always included in the prices quoted. We accept payment by most major credit and debit cards via PayPal and WorldPay. We also accept payment by cash (on delivery) or personal cheque. Payment is taken once we have established we can fulfil your order, checked details and stock availablilty.
We will provide or arrange delivery of large items within 7 working days of purchase at a time which is mutually convenient. Smaller items are posted within 2 working days of purchase. It is a customer's responsibility to check the condition of the goods upon receipt and to report any damage to the carrier and/or Maria's Traditional Upholstery. If goods are received damaged, Maria's Traditional Upholstery will arrange collection and refund of item(s) value.
You have the right to cancel the order within 14 working days from delivery (starting the day after you have received the goods). It is your responsibility to give notice of your wish to cancel within this cancellation period by letter or e-mail. You have a duty to take reasonable care of the goods and to make them available for collection within 14 working days of cancellation. The goods must be returned in the same condition as received and these costs will be met by the purchaser. We would recommend for your own protection that you use a recorded delivery service. Upon return we will then refund the price you have paid for the goods together with the delivery charges. You will receive cancellation details with your order.
After Sales Services
Maria's Traditional Upholstery operates a customer complaints procedure which is designed to address any customer concerns in a timely and satisfactory manner. All complaints should be in writing and made to: firstname.lastname@example.org and will be responded to within 14 days.. You can also contact us by telephone on 01462 814775. Our normal office hours are: 9.00-5:30 Monday to Friday.
These terms and conditions do not affect your statutory rights.
Website Terms & Conditions
The content of the pages of this website is for your general information and use only. It is subject to change without notice. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. This website contains material which is owned by or licensed to us. Reproduction of the website content is prohibited. Unauthorised use of this website may give raise to a claim for damages.
Cookies & Google Analytics
Our website is hosted by Weebly and traffic log cookies are used to identify which pages are being visited. This helps us analyse data about web page traffic and improve our website in order to tailor it to customers needs. We only use this information for statistical analysis purposes after which the data is then removed from the system. Overall cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies but you can usually modifty your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of our website.
Information collected by Google is stored on servers in the United States. Google then analyses this information to evaluate your use of the website. Google uses such data to produce reports on website activity for website operators and providing other services relating to webiste activity and internet usage. Google may also send this data to third parties if required by law, or where third parties process the information on Google's behalf. Google will not associate your ip address with any other data held by Google.
Maria's Traditional Upholstery collects the information provided by customers when they visit our website and a transaction or enquiry has taken place. Additional information may be collated as a consequence of the information the customers provide as feedback to our shop. As part of our continuous improvement policy, we may monitor customer site visits and usage to improve our service. It is our intention to only contact customers in relation to any queries they may have, purchases, or any after sales issues. We will not sell or release your personal information to third parties.
Disclosure of information
We will never intentionally pass on your personal information to anyone.
In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safe guard and secure the information we collect online.
You have a right to access personal data that is held about you. If you wish to see a copy of this, please send your request to: email@example.com.
The information contained in this website is for general information purposes only. The information is provided by Maria's Traditional Upholstery and while we endeavour to keep the information up to date and accurate, we make no representations or warranties of any kind, express or implied, about the completness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services or related graphics contained on the website for any purpose. Any reliance that you place on such information is therefore stictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage from loss of data or profits arising out of or in connection with the use of the website. Every effort is made to keep the website up and running smoothly. However, Maria's Traditional Upholstery takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issue beyond our control
The content of this website is copyright of Maria's Traditional Upholstery - © Maria's Traditional Upholstery 2017. All rights reserved.
Any redistribution or reproduction of part or all of the contents in any form is prohibited. You may not, except without express written permission distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
Training Courses & Leisure Classes
Project workpieces brought into the workshop must be taken away at the end of each session unless special permission has been granted by Maria’s Traditional Upholstery. However if permission to store work in the workshop is given, students do so at their own risk. The cost of the upholstery materials used are additional but are charged at discounted rates.
Booking & Payment
Requests for bookings are made on a ‘first come first served basis’ via telephone or e-mail and are taken as ½ day or one day sessions. Payments can be made in advance or at the end of each session. We accept cash, cheques (made payable to Maria's Traditional Upholstery), Debit, Credit Cards or PayPal. We also accept Maria’s Traditional Upholstery vouchers.
Cancellation & Refunds
Whilst we do not apply any cancellation fees for pre-arranged leisure class bookings we do expect students to inform us as soon as possible if they are unable to attend so that their slot can be made available for someone else. If payments have been made in advance, these will be refunded.
Maria’s Traditional Upholstery is able to supply suitable items of furniture for each of our courses. The cost for providing this service is included in each of the courses outlined on our website. For courses which run on consecutive days workpieces can remain in the workshop. The cost of upholstery materials are included in the course fees as well as a selection of fabrics, alternatively students may bring along their own fabric.
Booking & Payment
Bookings are made on a ‘first come first served basis’ and are arranged to run Monday to Fridays. Payments can be made in advance or at the end of each session. We accept cash, cheques (made payable to Maria's Traditional Upholstery), Debit, Credit cards or PayPal. We also accept Maria’s Traditional Upholstery vouchers. All Courses require a 25% deposit to secure a booking. The balance of the payment becomes due on the last day of the course. Confirmation of the booking will be sent by email. In the event of a course having to be cancelled by Maria's Traditional Upholstery a full refund or alternative date will be offered.
- Vouchers are only valid when presented at Maria's Traditional Upholstery Workshop in Meppershall.
- Vouchers can only be redeemed once for any of our Leisure Classes, 1 Day Taster Sessions or the 2, 3 & 5 Day Courses.
- Vouchers cannot be exchanged for cash or goods or upholstery materials for Leisure Classes.
- Vouchers will only be honoured up to and including the expiry date unless the holder wishes to book a class, taster or course post expiry date. In this case the voucher will be honoured providing that a specific date is booked and payment is made prior to the expiry date.
- Maria's Traditional Upholstery reserves the right to amend these terms and conditions without prior notice.
Cancellation & Refunds
Full refunds will only be made if a course is cancelled no later than 48hrs before the due start date. For notification less than 48 hours, a £25 cancellation fee is deducted from the deposit and the balance is refunded. No notification of non-attendance results in no refund of deposit. Unfortunately, we are unable to provide a refund if a student withdraws from the course once it has started unless there are mitigating circumstances. If a course is cancelled by Maria's Traditional Upholstery prior to the start date, a full refund of fees paid will be made.
Health & Safety
All of our classes will require some degree of lifting and bending at times as well as periods of standing. Students must follow all health & safety procedures given by the class instructor to safeguard themselves and other students working within the workshop. We supply a range of Personal Protection Equipment (PPE) for your safety whilst working in the workshop. Whilst we strongly recommend that PPE is used it is not mandatory. However we do require the student to sign a confirmation form. Students must use tools and equipment correctly and only for the purposes for which they have been designed. Students must not use equipment for which they have not received proper training and instead request assistance from the class instructor. Students should wear comfortable clothing and footwear appropriate for a workshop environment which can be dusty at times.
Maria’s Traditional Upholstery reserves the right to refuse any item of furniture into the workshop if a) it has any kind of live infestation e.g woodworm b) it requires extensive repairing or c) is deemed unsafe to work on. Furniture also needs to be assessed to check its suitability for the chosen course or class. Costs cover the use of the workshop, its facilities and tools along with professional guidance. Whilst Maria’s Traditional Upholstery will provide professional support and make every reasonable effort to help you achieve the best possible outcome for your project it is unable to provide any warranty on the work carried out. Maria’s Traditional Upholstery will provide assistance to help you assess the likely duration and cost of your project. However this will only be a guide and the final cost may be more or less than this. The guide cost is not to be considered as or part of a formal estimate. Maria’s Traditional Upholstery reserves the right to photograph your project piece ‘before and after’ completion and to display it on its website.
Maria’s Traditional Upholstery will not accept liability for any damage or breakage to your item of furniture whilst it is in our workshop. Whilst we are happy for students to bring along their own personnel belongings they do so at their own risk Students may take photographs of their work during classes but are not permitted to photograph any other project being worked on in the workshop. Maria’s Traditional Upholstery Workshop has public liability insurance cover which is deemed to be appropriate for its business.
Data Protection Act 1988
Maria’s Traditional Upholstery keeps your personal data securely and abides by the Data Protection Act 1988. We will never intentionally pass on your personal information to anyone.
All complaints about any course or class or aspect of teaching should be directed in the first instance to the Workshop Manager who will attempt to resolve the issue within 7 days. Should the complainant remain dissatisfied, they should contact Bill Willis – After Sales Manager via e-mail - firstname.lastname@example.org or telephone our office on 01462 814775 who will undertake further investigation and report findings within 7 days. In the event that the issue still remains unresolved, the complainant may then refer the matter to the AMUSF (Association of Master Upholsterers & Soft Furnishers) in writing who will then investigate and act as arbiter.
Any images or photographs displayed in our workshop or on our website are copyright of Maria’s Traditional Upholstery and must not be copied or reproduced in any form under any circumstances without the written consent of Maria’s Traditional Upholstery. It is forbidden to copy or reproduce any recorded material taken in or of our workshop during a course or leisure class in relation to the services or practices provided by Maria’s Traditional Upholstery. Furthermore none of this material must reproduced, copied or distributed in any form or on any medium, including social networking sites, under any circumstances without the written consent of Maria’s Traditional Upholstery.