Terms & Conditions of Business
Online Shopping
Purchasing
All our items on our website are subject to availability. To purchase any of the items on our website, click the 'Buy it now' button shown alongside each item which will lead you to PayPal's secure payment website. If you wish to pay by Credit or Debit card please call our Sales Office on 01462 814775 who will take payment over the phone. Upon receipt of your payment we will send you an email confirming your order, payment and advising you of the despatch date. By placing an order with Maria's Traditional Upholstery Limited you are excepting the terms and conditions of the business as laid out below.
Charges
All prices are in pounds sterling. Delivery charges are not always included in the prices quoted. We accept payment by most major credit and debit cards via PayPal and WorldPay. We also accept payment by cash (on delivery) or personal cheque. Payment is taken once we have established we can fulfil your order, checked details and stock availability.
Delivery
We will provide or arrange delivery of large items within 7 working days of purchase at a time which is mutually convenient. Smaller items are posted within 2 working days of purchase. It is a customer's responsibility to check the condition of the goods upon receipt and to report any damage to the carrier and/or Maria's Traditional Upholstery Limited. If goods are received damaged, Maria's Traditional Upholstery Limited will arrange collection and refund of item(s) value.
Cancellation
You have the right to cancel the order within 14 working days from delivery (starting the day after you have received the goods). It is your responsibility to give notice of your wish to cancel within this cancellation period by letter or e-mail. You have a duty to take reasonable care of the goods and to make them available for collection within 14 working days of cancellation. The goods must be returned in the same condition as received and these costs will be met by the purchaser. We would recommend for your own protection that you use a recorded delivery service. Upon return we will then refund the price you have paid for the goods together with the delivery charges. You will receive cancellation details with your order.
After Sales Services
Maria's Traditional Upholstery Limited operates a customer complaints procedure which is designed to address any customer concerns in a timely and satisfactory manner. All complaints should be in writing and made to: [email protected] and will be responded to within 14 days.. You can also contact us by telephone on 01462 814775. Our normal office hours are: 9.00-5:30 Monday to Friday.
Statutory Rights
These terms and conditions do not affect your statutory rights.
Website Terms & Conditions
The content of the pages of this website is for your general information and use only. It is subject to change without notice. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. This website contains material which is owned by or licensed to us. Reproduction of the website content is prohibited. Unauthorised use of this website may give raise to a claim for damages.
Cookies & Google Analytics
Our website is hosted by Weebly and traffic log cookies are used to identify which pages are being visited. This helps us analyse data about web page traffic and improve our website in order to tailor it to customers needs. We only use this information for statistical analysis purposes after which the data is then removed from the system. Overall cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of our website.
Information collected by Google is stored on servers in the United States. Google then analyses this information to evaluate your use of the website. Google uses such data to produce reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also send this data to third parties if required by law, or where third parties process the information on Google's behalf. Google will not associate your ip address with any other data held by Google.
Privacy Policy
Under the new data protection legislation (GDPR) we are updating our records for you to chose how we contact you and the data we keep about you.
Information We Collect & How We Use It
When you contact us, the information that we store is your name, address, telephone number if provided and email address. As a general policy we do not and never will sell or share your personal information to a third party for marketing or any other purposes. However, in certain situations, it may be necessary to pass on some information to other companies in order to provide services to you. For example: fabric suppliers, couriers and parties which provide our merchant services such as PayPal and Worldpay. As part of our continuous improvement policy, we may monitor customer site visits and usage to improve our service. It is our intention to only contact customers in relation to any queries they may have, purchases, or any after sales issues.
Other exceptions:- we comply with any legitimate request made by the government or one of their agencies for any information that we may hold.
Our existing methods of communications with clients are by telephone, email and post in response to enquiries for our upholstery services or in relation to items for sale or sold on our website.
Currently, we do not practice any unsolicited communications with past or current clients in the form of marketing information or via newsletters.
How We Look After Your Information
All electronic information required to administer our business is stored on a single central computer which is password protected and located in a secure area. The computer is also protected by a mainstream provider of internet software security which is continuously updated on a daily basis to ensure the highest levels of protection.
Information on paper is stored in a locked filing cabinet within a secure area together with any electronically stored backups of the computer systems. All information stored on paper is subject to being destroyed after a period of seven years.
We do not retain any information associated with debit or credit card transactions beyond the time taken for making a payment, apart from the limited amount of information printed on the vendors copy of the receipt which is required by our accounts system. No record is kept of the payment card details itself.
How to Access and Update Any Information We Hold About You
Please be aware that you are able to review or update any personally identifiable information that we hold on you at any time. To do this, please contact:- [email protected] We will of course need to confirm your identity before making any changes.
Additional Items
Please be aware that our website may at times contain links to other websites for which we have no responsibility over including content and privacy practice. Maria's Traditional Upholstery Limited reserves the right to amend this policy without notice if required by law or as part of our process of continuous improvement to our services.
Disclosure of information
We will never intentionally pass on your personal information to anyone.
Security
In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safe guard and secure the information we collect online.
Access Rights
You have a right to access personal data that is held about you. If you wish to see a copy of this, please send your request to: [email protected]
Website Disclaimer
The information contained in this website is for general information purposes only. The information is provided by Maria's Traditional Upholstery Limited and while we endeavour to keep the information up to date and accurate, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services or related graphics contained on the website for any purpose. Any reliance that you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage from loss of data or profits arising out of or in connection with the use of the website. Every effort is made to keep the website up and running smoothly. However, Maria's Traditional Upholstery Limited takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issue beyond our control
Copyright Notice
The content of this website is copyright of Maria's Traditional Upholstery Limited - © Maria's Traditional Upholstery Limited 2019. All rights reserved.
Any redistribution or reproduction of part or all of the contents in any form is prohibited. You may not, except without express written permission distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
Leisure Classes & Upholstery Training Courses
Leisure Classes
Project work pieces brought into the workshop must be taken away at the end of each session unless special permission has been granted by Maria’s Traditional Upholstery Limited. However, if permission to store work in the workshop is given, students do so at their own risk. The cost of the upholstery materials used are additional but are charged at reasonable rates.
Booking & Payment
Requests for bookings are made on a ‘first come first served basis’ via telephone or e-mail and are taken as ½ day or one day sessions. Payments can be made in advance or at the end of each session. We accept cash, cheques (made payable to Maria's Traditional Upholstery Limited), Debit, Credit Cards or PayPal. We also accept Maria’s Traditional Upholstery Limited Gift Vouchers.
Cancellation & Refunds
Whilst we do not apply any cancellation fees for pre-arranged leisure class bookings we do expect students to inform us as soon as possible if they are unable to attend so that their slot can be made available for someone else. If payments have been made in advance, these will be refunded.
Upholstery Training Courses
Maria’s Traditional Upholstery Limited is able to supply suitable items of furniture for each of our courses. The cost for providing this service is included in each of the courses outlined on our website. For courses which run on consecutive days work pieces can remain in the workshop. The cost of upholstery materials are included in the course fees as well as a selection of fabrics, alternatively students may bring along their own fabric.
Booking & Payment
Bookings are made on a ‘first come first served basis’ and are arranged to run Monday to Fridays. All Courses require a 25% deposit to secure a booking. The balance of the payment becomes due on the last day of the course. Confirmation of the booking will be sent by email. In the event of a course having to be cancelled by Maria's Traditional Upholstery Limited a full refund or alternative date will be offered. We accept cash, cheques (made payable to Maria's Traditional Upholstery Limited), Debit, Credit cards, BACS or PayPal. We also accept Maria’s Traditional Upholstery Limited vouchers.
Cancellation & Refunds
Full refunds will only be made if a course is cancelled no later than 48hrs before the due start date. For notification less than 48 hours, a £25 cancellation fee is deducted from the deposit and the balance is refunded. No notification of non-attendance results in no refund of deposit. Unfortunately, we are unable to provide a refund if a student withdraws from the course once it has started unless there are mitigating circumstances. If a course is cancelled by Maria's Traditional Upholstery Limited prior to the start date, a full refund of fees paid will be made.
Gift Vouchers
Health & Safety
All of our classes will require some degree of lifting and bending at times as well as periods of standing. Students must follow all health & safety procedures given by the class instructor to safeguard themselves and other students working within the workshop. We supply a range of Personal Protection Equipment (PPE) for your safety whilst working in the workshop. Whilst we strongly recommend that PPE is used it is not mandatory. However, we do require the student to sign a confirmation form. Students must use tools and equipment correctly and only for the purposes for which they have been designed. Students must not use equipment for which they have not received proper training and instead request assistance from the class instructor. Students should wear comfortable clothing and footwear appropriate for a workshop environment which can be dusty at times.
General
Maria’s Traditional Upholstery Limited reserves the right to refuse any item of furniture into the workshop if a) it has any kind of live infestation e.g woodworm b) it requires extensive repairing or c) is deemed unsafe to work on. Furniture also needs to be assessed to check its suitability for the chosen course or class. Costs cover the use of the workshop, its facilities and tools along with professional guidance. Whilst Maria’s Traditional Upholstery Limited will provide professional support and make every reasonable effort to help you achieve the best possible outcome for your project it is unable to provide any warranty on the work carried out. Maria’s Traditional Upholstery Limited will provide assistance to help you assess the likely duration and cost of your project. However, this will only be a guide and the final cost may be more or less than this. The guide cost is not to be considered as or part of a formal estimate. Maria’s Traditional Upholstery Limited reserves the right to photograph your project piece ‘before and after’ completion and to display it on its website.
Maria’s Traditional Upholstery Limited will not accept liability for any damage or breakage to your item of furniture whilst it is in our workshop. Whilst we are happy for students to bring along their own personnel belongings they do so at their own risk. Students may take photographs of their work during classes but are not permitted to photograph any other project being worked on in the workshop. Maria’s Traditional Upholstery Limited Workshop has public liability insurance cover which is deemed to be appropriate for its business.
Data Protection Act 1988
Maria’s Traditional Upholstery Limited keeps your personal data securely and abides by the Data Protection Act 1988 and is registered with Information Commissioners Office. We will never intentionally pass on your personal information to anyone.
Complaints Procedure
All complaints about any course or class or aspect of teaching should be directed in the first instance to the Workshop Manager who will attempt to resolve the issue within 7 days. Should the complainant remain dissatisfied, they should contact Bill Willis – After Sales Manager via e-mail - [email protected] or telephone our office on 01462 814775 who will undertake further investigation and report findings within 7 days.
Copyright
Any images or photographs displayed in our workshop or on our website are copyright of Maria’s Traditional Upholstery Limited and must not be copied or reproduced in any form under any circumstances without the written consent of Maria’s Traditional Upholstery Limited. It is forbidden to copy or reproduce any recorded material taken in or of our workshop during a course or leisure class in relation to the services or practices provided by Maria’s Traditional Upholstery Limited. Furthermore, none of this material must be reproduced, copied or distributed in any form or on any medium, including social networking sites, under any circumstances without the written consent of Maria’s Traditional Upholstery Limited.
Purchasing
All our items on our website are subject to availability. To purchase any of the items on our website, click the 'Buy it now' button shown alongside each item which will lead you to PayPal's secure payment website. If you wish to pay by Credit or Debit card please call our Sales Office on 01462 814775 who will take payment over the phone. Upon receipt of your payment we will send you an email confirming your order, payment and advising you of the despatch date. By placing an order with Maria's Traditional Upholstery Limited you are excepting the terms and conditions of the business as laid out below.
Charges
All prices are in pounds sterling. Delivery charges are not always included in the prices quoted. We accept payment by most major credit and debit cards via PayPal and WorldPay. We also accept payment by cash (on delivery) or personal cheque. Payment is taken once we have established we can fulfil your order, checked details and stock availability.
Delivery
We will provide or arrange delivery of large items within 7 working days of purchase at a time which is mutually convenient. Smaller items are posted within 2 working days of purchase. It is a customer's responsibility to check the condition of the goods upon receipt and to report any damage to the carrier and/or Maria's Traditional Upholstery Limited. If goods are received damaged, Maria's Traditional Upholstery Limited will arrange collection and refund of item(s) value.
Cancellation
You have the right to cancel the order within 14 working days from delivery (starting the day after you have received the goods). It is your responsibility to give notice of your wish to cancel within this cancellation period by letter or e-mail. You have a duty to take reasonable care of the goods and to make them available for collection within 14 working days of cancellation. The goods must be returned in the same condition as received and these costs will be met by the purchaser. We would recommend for your own protection that you use a recorded delivery service. Upon return we will then refund the price you have paid for the goods together with the delivery charges. You will receive cancellation details with your order.
After Sales Services
Maria's Traditional Upholstery Limited operates a customer complaints procedure which is designed to address any customer concerns in a timely and satisfactory manner. All complaints should be in writing and made to: [email protected] and will be responded to within 14 days.. You can also contact us by telephone on 01462 814775. Our normal office hours are: 9.00-5:30 Monday to Friday.
Statutory Rights
These terms and conditions do not affect your statutory rights.
Website Terms & Conditions
The content of the pages of this website is for your general information and use only. It is subject to change without notice. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. This website contains material which is owned by or licensed to us. Reproduction of the website content is prohibited. Unauthorised use of this website may give raise to a claim for damages.
Cookies & Google Analytics
Our website is hosted by Weebly and traffic log cookies are used to identify which pages are being visited. This helps us analyse data about web page traffic and improve our website in order to tailor it to customers needs. We only use this information for statistical analysis purposes after which the data is then removed from the system. Overall cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of our website.
Information collected by Google is stored on servers in the United States. Google then analyses this information to evaluate your use of the website. Google uses such data to produce reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also send this data to third parties if required by law, or where third parties process the information on Google's behalf. Google will not associate your ip address with any other data held by Google.
Privacy Policy
Under the new data protection legislation (GDPR) we are updating our records for you to chose how we contact you and the data we keep about you.
Information We Collect & How We Use It
When you contact us, the information that we store is your name, address, telephone number if provided and email address. As a general policy we do not and never will sell or share your personal information to a third party for marketing or any other purposes. However, in certain situations, it may be necessary to pass on some information to other companies in order to provide services to you. For example: fabric suppliers, couriers and parties which provide our merchant services such as PayPal and Worldpay. As part of our continuous improvement policy, we may monitor customer site visits and usage to improve our service. It is our intention to only contact customers in relation to any queries they may have, purchases, or any after sales issues.
Other exceptions:- we comply with any legitimate request made by the government or one of their agencies for any information that we may hold.
Our existing methods of communications with clients are by telephone, email and post in response to enquiries for our upholstery services or in relation to items for sale or sold on our website.
Currently, we do not practice any unsolicited communications with past or current clients in the form of marketing information or via newsletters.
How We Look After Your Information
All electronic information required to administer our business is stored on a single central computer which is password protected and located in a secure area. The computer is also protected by a mainstream provider of internet software security which is continuously updated on a daily basis to ensure the highest levels of protection.
Information on paper is stored in a locked filing cabinet within a secure area together with any electronically stored backups of the computer systems. All information stored on paper is subject to being destroyed after a period of seven years.
We do not retain any information associated with debit or credit card transactions beyond the time taken for making a payment, apart from the limited amount of information printed on the vendors copy of the receipt which is required by our accounts system. No record is kept of the payment card details itself.
How to Access and Update Any Information We Hold About You
Please be aware that you are able to review or update any personally identifiable information that we hold on you at any time. To do this, please contact:- [email protected] We will of course need to confirm your identity before making any changes.
Additional Items
Please be aware that our website may at times contain links to other websites for which we have no responsibility over including content and privacy practice. Maria's Traditional Upholstery Limited reserves the right to amend this policy without notice if required by law or as part of our process of continuous improvement to our services.
Disclosure of information
We will never intentionally pass on your personal information to anyone.
Security
In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safe guard and secure the information we collect online.
Access Rights
You have a right to access personal data that is held about you. If you wish to see a copy of this, please send your request to: [email protected]
Website Disclaimer
The information contained in this website is for general information purposes only. The information is provided by Maria's Traditional Upholstery Limited and while we endeavour to keep the information up to date and accurate, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services or related graphics contained on the website for any purpose. Any reliance that you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage from loss of data or profits arising out of or in connection with the use of the website. Every effort is made to keep the website up and running smoothly. However, Maria's Traditional Upholstery Limited takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issue beyond our control
Copyright Notice
The content of this website is copyright of Maria's Traditional Upholstery Limited - © Maria's Traditional Upholstery Limited 2019. All rights reserved.
Any redistribution or reproduction of part or all of the contents in any form is prohibited. You may not, except without express written permission distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
Leisure Classes & Upholstery Training Courses
Leisure Classes
Project work pieces brought into the workshop must be taken away at the end of each session unless special permission has been granted by Maria’s Traditional Upholstery Limited. However, if permission to store work in the workshop is given, students do so at their own risk. The cost of the upholstery materials used are additional but are charged at reasonable rates.
Booking & Payment
Requests for bookings are made on a ‘first come first served basis’ via telephone or e-mail and are taken as ½ day or one day sessions. Payments can be made in advance or at the end of each session. We accept cash, cheques (made payable to Maria's Traditional Upholstery Limited), Debit, Credit Cards or PayPal. We also accept Maria’s Traditional Upholstery Limited Gift Vouchers.
Cancellation & Refunds
Whilst we do not apply any cancellation fees for pre-arranged leisure class bookings we do expect students to inform us as soon as possible if they are unable to attend so that their slot can be made available for someone else. If payments have been made in advance, these will be refunded.
Upholstery Training Courses
Maria’s Traditional Upholstery Limited is able to supply suitable items of furniture for each of our courses. The cost for providing this service is included in each of the courses outlined on our website. For courses which run on consecutive days work pieces can remain in the workshop. The cost of upholstery materials are included in the course fees as well as a selection of fabrics, alternatively students may bring along their own fabric.
Booking & Payment
Bookings are made on a ‘first come first served basis’ and are arranged to run Monday to Fridays. All Courses require a 25% deposit to secure a booking. The balance of the payment becomes due on the last day of the course. Confirmation of the booking will be sent by email. In the event of a course having to be cancelled by Maria's Traditional Upholstery Limited a full refund or alternative date will be offered. We accept cash, cheques (made payable to Maria's Traditional Upholstery Limited), Debit, Credit cards, BACS or PayPal. We also accept Maria’s Traditional Upholstery Limited vouchers.
Cancellation & Refunds
Full refunds will only be made if a course is cancelled no later than 48hrs before the due start date. For notification less than 48 hours, a £25 cancellation fee is deducted from the deposit and the balance is refunded. No notification of non-attendance results in no refund of deposit. Unfortunately, we are unable to provide a refund if a student withdraws from the course once it has started unless there are mitigating circumstances. If a course is cancelled by Maria's Traditional Upholstery Limited prior to the start date, a full refund of fees paid will be made.
Gift Vouchers
- Vouchers are only valid when presented at Maria's Traditional Upholstery Limited Workshop in Meppershall.
- Vouchers can only be redeemed once for any of our Leisure Classes, 1 Day Taster Sessions or the 2, 3 & 5 Day Courses.
- Vouchers cannot be exchanged for cash but can be redeemed against tools, materials and items for sale in our shop.
- Vouchers will only be honoured up to and including the expiry date unless the holder wishes to book a class, taster or course post expiry date. In this case the voucher will be honoured providing that a specific date is booked and payment is made prior to the expiry date.
- Maria's Traditional Upholstery Limited reserves the right to amend these terms and conditions without prior notice.
Health & Safety
All of our classes will require some degree of lifting and bending at times as well as periods of standing. Students must follow all health & safety procedures given by the class instructor to safeguard themselves and other students working within the workshop. We supply a range of Personal Protection Equipment (PPE) for your safety whilst working in the workshop. Whilst we strongly recommend that PPE is used it is not mandatory. However, we do require the student to sign a confirmation form. Students must use tools and equipment correctly and only for the purposes for which they have been designed. Students must not use equipment for which they have not received proper training and instead request assistance from the class instructor. Students should wear comfortable clothing and footwear appropriate for a workshop environment which can be dusty at times.
General
Maria’s Traditional Upholstery Limited reserves the right to refuse any item of furniture into the workshop if a) it has any kind of live infestation e.g woodworm b) it requires extensive repairing or c) is deemed unsafe to work on. Furniture also needs to be assessed to check its suitability for the chosen course or class. Costs cover the use of the workshop, its facilities and tools along with professional guidance. Whilst Maria’s Traditional Upholstery Limited will provide professional support and make every reasonable effort to help you achieve the best possible outcome for your project it is unable to provide any warranty on the work carried out. Maria’s Traditional Upholstery Limited will provide assistance to help you assess the likely duration and cost of your project. However, this will only be a guide and the final cost may be more or less than this. The guide cost is not to be considered as or part of a formal estimate. Maria’s Traditional Upholstery Limited reserves the right to photograph your project piece ‘before and after’ completion and to display it on its website.
Maria’s Traditional Upholstery Limited will not accept liability for any damage or breakage to your item of furniture whilst it is in our workshop. Whilst we are happy for students to bring along their own personnel belongings they do so at their own risk. Students may take photographs of their work during classes but are not permitted to photograph any other project being worked on in the workshop. Maria’s Traditional Upholstery Limited Workshop has public liability insurance cover which is deemed to be appropriate for its business.
Data Protection Act 1988
Maria’s Traditional Upholstery Limited keeps your personal data securely and abides by the Data Protection Act 1988 and is registered with Information Commissioners Office. We will never intentionally pass on your personal information to anyone.
Complaints Procedure
All complaints about any course or class or aspect of teaching should be directed in the first instance to the Workshop Manager who will attempt to resolve the issue within 7 days. Should the complainant remain dissatisfied, they should contact Bill Willis – After Sales Manager via e-mail - [email protected] or telephone our office on 01462 814775 who will undertake further investigation and report findings within 7 days.
Copyright
Any images or photographs displayed in our workshop or on our website are copyright of Maria’s Traditional Upholstery Limited and must not be copied or reproduced in any form under any circumstances without the written consent of Maria’s Traditional Upholstery Limited. It is forbidden to copy or reproduce any recorded material taken in or of our workshop during a course or leisure class in relation to the services or practices provided by Maria’s Traditional Upholstery Limited. Furthermore, none of this material must be reproduced, copied or distributed in any form or on any medium, including social networking sites, under any circumstances without the written consent of Maria’s Traditional Upholstery Limited.